The Hull to London rail operator has topped the National Passenger Rail Survey (NPRS) for satisfaction for the past two years and regularly triumphs in independent surveys on reliability, friendliness and comfort.

Yet, as this year’s NPRS results are released, Hull Trains has leapt even further forward, steaming to victory with the highest score ever recorded for any existing operator in the UK.

Hull Trains scored 97 percent overall, which is a full ten percent higher than the average of long-distance operators. The company also scored an unprecedented 100 percent satisfaction on its weekend services and topped the satisfaction league for punctuality/reliability.

Will Dunnett, managing director of Hull Trains said: “We’re delighted to be first, particularly for passenger satisfaction, but what we’re most proud of is the consistency that we are showing. This is the third successive annual survey where we top the league and it’s testimony to our unwavering focus on delivering the best for our people and our passengers.”

The company is well-known for its innovation and pioneering spirit. It has led the industry with the introduction of various service-enhancing initiatives including the UK’s first, single-sign-up 4G-enabled free WiFi; on-board passenger information screens and mobile and e-tickets.

Will said: “All these are important innovations but they’re just a small part of our commitment to giving passengers the best possible journey experience. We listen intently and uniquely to our customers and build our service around them.

“Being an open-access operator enables us to be entrepreneurial and quick to market. But it’s people that drive our business forward. We have some of the best people in the industry and over the coming years we will continue to invest our time and effort in their training and development to ensure that the service we give to our passengers continues to be first-class.”